Effective Date: January 01, 2024
At Cre8ive Marketing, we are committed to delivering quality digital marketing solutions. However, we understand that there may be circumstances requiring service cancellation or a refund. This policy outlines the procedures and conditions under which cancellations and refunds are handled.
- Service Cancellation
- Before Project Commencement: You may cancel a service request before the project starts without any cancellation fee.
- Ongoing Services: For monthly or subscription-based services, you must notify us at least 7 days before the next billing cycle to avoid charges.
- One-Time Services: If the service has already commenced, cancellation may not be possible, or partial charges may apply.
- Refund Policy
Refund eligibility depends on the nature of the service:
- Completed Services: No refunds will be issued once a service is fully delivered.
- Prepaid Services: If a prepaid service is canceled before completion, a partial refund may be granted based on the work completed.
- Digital Products & Custom Work: No refunds are available once digital marketing campaigns, ad spend, or design services have been executed.
- Refund Request Procedure
To request a refund, email us at info@cre8ivemarketing.in with the following details:
- Your full name and contact details.
- The service purchased and reason for cancellation.
- Proof of payment (if applicable).
- Processing Time
Refunds, if approved, will be processed within 7-10 business days via the original payment method.
- Modifications to This Policy
We reserve the right to update this policy as necessary. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
- Contact Information
For any refund-related queries, please reach out to us at info@cre8ivemarketing.in.
